{"schema_version":"1.0","service":"Publicasta","type":"article","id":516,"slug":"documents","title":"Invoices and service documents","excerpt":"Check unpaid invoices, confirm receipts and review amounts for service documents. Distinguish calculation tables from issued documents and understand the legacy invoice template's limits.","language":"en","default_language":"en","canonical_url":"https://hosting-help.livegpstracks.com/documents?lang=en","image":{"url":"https://hosting-help.livegpstracks.com/storage/projects/45/pages/516/2026/09/2e39e46c-7668-4228-be19-e658ade14411.webp","alt":"Unpaid demonstration invoice for riverfleet, 10 EUR, with Credit, Print and Delete actions"},"publisher":{"id":45,"slug":"hosting_livegpstracks","name":"LiveGPSTracks Hosting: Administrator Guide","url":"https://hosting-help.livegpstracks.com"},"author":{"name":"LiveGPSTracks"},"published_at":"2026-09-06T09:15:21+00:00","updated_at":"2026-09-06T09:15:21+00:00","content_markdown":"[Guide contents](./contents)\n\n **Finance** contains both top-up invoices and amounts used to prepare service documents. These represent different stages: an invoice requests payment, a receipt credits the balance, and a service document concerns services already provided. One does not automatically establish the other.\n\n ## Supplier and customer details\n\n The supplier is your company or individual provider from [Companies and individuals](./companies), assigned to the customer. The buyer is the customer with their own billing details. Do not substitute supplier details for the buyer's details.\n\n Before using invoices, check the customer's assigned provider, its verification, bank-payment availability and billing details. Being able to accept a payment does not mean that a printed document is suitable for every country.\n\n ## Where an invoice appears\n\n The customer requests a bank-transfer top-up in their account, when that option is available. An issued but unpaid invoice appears in the **Issued and unpaid invoices** table. This list covers all dates, not just the selected settlement month.\n\n Each row identifies the supplier, customer login, buyer, issue date, amount and currency, and invoice number. Our fictional customer riverfleet has a 10 EUR invoice. At this stage it has not credited their balance.\n\n ![Unpaid demonstration invoice for riverfleet, 10 EUR, with Credit, Print and Delete actions](https://hosting-help.livegpstracks.com/storage/projects/45/pages/516/2026/09/2e39e46c-7668-4228-be19-e658ade14411.webp)\n\n *The invoice is still unpaid. Credit confirms receipt; viewing the document does not.*\n\n ## Three invoice actions\n\n **Print** opens the document. Viewing or printing it does not confirm receipt of payment.\n\n **Credit** is a financial action. Use it only after checking the money received by your company: match the amount, currency, buyer and invoice number. Confirmation marks the invoice paid and credits the customer's balance as a bank payment.\n\n **Delete** removes an unpaid invoice. It does not refund money already received or reverse a completed balance credit.\n\n Do not also credit the same payment manually from the customer's card: that creates a separate top-up. If a response is delayed, reload the list and inspect the customer's receipts before trying anything again. Avoid processing the same invoice simultaneously in multiple tabs.\n\n ## If an invoice is missing\n\n Check that you are in the correct hosting account, the customer belongs to it, the assigned provider is verified and the buyer's billing details exist. Paid invoices no longer appear in the unpaid list. Look for the receipt in the customer's history before creating a replacement.\n\n An empty table may simply mean that no invoices are awaiting payment.\n\n ## Amounts for service documents\n\n The section for preparing documents for legal entities lists the customer, supplier, buyer and amount for the selected month. It is based on consumption funded by bank payments, not on the total advance payments received. In the example, the outstanding invoice is 10 EUR while the service-document amount is 5 EUR: that is the bank-funded consumption shown in the demonstration.\n\n **This is a calculation table, not an archive of issued documents.** Viewing a row neither creates a signed document nor sends it to a customer. Your company arranges preparation and delivery of its closing documents.\n\n The amounts use a daily spending archive. For a completed month, allow the final day to reach that archive. Treat the current month as provisional and check currencies separately.\n\n ![Service-document amount for Riverfleet: 5 EUR of bank-funded consumption](https://hosting-help.livegpstracks.com/storage/projects/45/pages/516/2026/09/19cd57b5-2740-4118-aef2-22b4e9b60662.webp)\n\n *The table provides an amount for preparing a document. It does not create or sign one.*\n\n ## Printed-form limitations\n\n The built-in printable invoice is a legacy Russian-language template with Russian banking fields. Changing the panel language or a customer's currency does not turn it into a general-purpose international invoice.\n\n Before giving it to a buyer, check the language, currency, details and payment purpose. If it does not fit your business, prepare a document in your accounting system and agree with support how the receipt should be recorded in the platform. Do not assume the legacy form is suitable for another country.\n\n ## Before closing the month\n\n 1. Reconcile money received with confirmed invoices and customer top-ups.\n2. Select the completed month and check that its spending archive is up to date.\n3. Verify the buyer, supplier, amount and currency in every document-preparation row.\n4. Prepare documents in the appropriate form for your company and retain your own copies.\n\n [Back to contents](./contents)","available_translations":[{"language":"en","title":"Invoices and service documents","html_url":"https://hosting-help.livegpstracks.com/documents?lang=en","markdown_url":"https://hosting-help.livegpstracks.com/documents.md?lang=en","json_url":"https://hosting-help.livegpstracks.com/documents.json?lang=en","api_url":"https://hosting-help.livegpstracks.com/api/public/v1/channels/hosting_livegpstracks/articles/documents?lang=en"},{"language":"ru","title":"Счета и акты","html_url":"https://hosting-help.livegpstracks.com/documents?lang=ru","markdown_url":"https://hosting-help.livegpstracks.com/documents.md?lang=ru","json_url":"https://hosting-help.livegpstracks.com/documents.json?lang=ru","api_url":"https://hosting-help.livegpstracks.com/api/public/v1/channels/hosting_livegpstracks/articles/documents?lang=ru"}],"_links":{"self":"https://hosting-help.livegpstracks.com/documents.json?lang=en","api":"https://hosting-help.livegpstracks.com/api/public/v1/channels/hosting_livegpstracks/articles/documents?lang=en","html":"https://hosting-help.livegpstracks.com/documents?lang=en","canonical":"https://hosting-help.livegpstracks.com/documents?lang=en","markdown":"https://hosting-help.livegpstracks.com/documents.md?lang=en","json":"https://hosting-help.livegpstracks.com/documents.json?lang=en","channel":"https://hosting-help.livegpstracks.com/api/public/v1/channels/hosting_livegpstracks","channel_articles":"https://hosting-help.livegpstracks.com/api/public/v1/channels/hosting_livegpstracks/articles","search":"https://hosting-help.livegpstracks.com/api/public/v1/search","documentation":"https://publicasta.com/api-docs#reading-publicasta","openapi":"https://publicasta.com/api-docs/openapi.json","llms":"https://hosting-help.livegpstracks.com/llms.txt"}}